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Return & Refund Policy

1. General

1.1 This website with the URL https://universityfly.com ("Website") is operated by University Fly Global Education Consultant Private Limited (“University Fly”, “we”, “our”, “us”).

1.2 University Fly aims to provide quality services to all enrolled students. Refunds may be processed in rare cases at the sole discretion of University Fly and in accordance with this policy ("Policy").

1.3 This Refund Policy must be read with our Terms and Conditions and Privacy Policy.

1.4 By transacting or enrolling, you (“Student”) agree to this Refund Policy. If you do not agree, please do not proceed with our services.

2. Definitions

  • Applicable Laws: Indian laws, rules, and regulations in force at the time.
  • Business Days: Any working day excluding Saturdays, Sundays, and Indian public holidays.
  • Student: An individual using admission-related services from University Fly.
  • Date of Transaction: The date payment was made to University Fly.
  • Refund: Return of money paid by the student under specific conditions in this policy.
  • Consultancy Services: Includes counseling, documentation, university application assistance, visa guidance, and pre/post-arrival support.

3. Refund Eligibility and Conditions

3.1 Eligible Situations:

  • Visa Rejection: If the student is denied a visa despite submitting authentic documentation.
  • University Denial: If a university rejects an application due to undisclosed changes in eligibility or cancelled intakes.

3.2 Non-Eligible Situations:

  • Failure to disclose backlogs, low marks, or study gaps.
  • Voluntary cancellation after submission of documents or issuance of admission letter.
  • Delayed or non-submission of required documents.
  • Failure to follow visa instructions or adhere to intake timelines.
  • Refund not applicable after services have been rendered (e.g., documentation, application).

3.3 Processing Charges & Deductions:

  • Administrative processing charges
  • Bank or transfer gateway fees
  • Non-refundable payments already made to universities or visa agencies

4. Documentation Requirements

To request a refund, email enquiry.universityfly@gmail.com with:

  • Payment receipt and enrollment ID
  • Written explanation for the refund request
  • Supporting documents (e.g., visa rejection, university denial)

Submission does not guarantee approval. Each request is reviewed individually.

5. Refund Timeline

  • Approved refunds processed within 14–21 business days from confirmation.
  • Refunds sent to the original payment method or verified bank account.
  • University Fly is not responsible for bank delays or incorrect details provided by the student.

6. Fraudulent Claims

  • False or fabricated refund claims will result in permanent rejection.
  • University Fly reserves the right to forfeit payments and take legal or administrative action.

7. Cancellation of Refund Request

A refund request can be canceled by the student before processing begins by writing to enquiry.universityfly@gmail.com.

8. Contact Us

For any refund-related queries: